Terms of Service

Definitions

- Terms: means these terms and conditions and the Special Conditions

- Brand Partner: a trusted supplier who directly dispatches Products to you, the customer

- Product: means a product displayed for sale on the Website

- Product Description: means that part of the Website where certain terms and conditions in respect of the individual Product are provided

- Special Conditions: means the terms and conditions in the Product Description

- Users: means the users of the Website collectively

- Personal Information: means the details provided by you on account registration or when placing an Order

- Order: means your order for the purchase of Product from our Website

- Written/In Writing: includes correspondence by email

- Website: this site

Access & Accounts

Access to this website is provided in accordance with these Terms, and any Orders placed by you must be placed strictly in accordance with these Terms.

To use this Website, including accessing or browsing or purchasing any of the Products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Website, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Website (including the release of new tools and resources). Such new features shall also be deemed part of the Website and are subject to these Terms.

Third Party Links

The Website may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Website to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites, or your purchase or use of any products, Website, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and Website should be directed to the third-party.

Relationship with Shopify

Scandibørn is powered by Shopify, which enables us to provide the Website to you. However, any sales and purchases you make in our Store are made directly with Scandibørn. By using the Website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Scandibørn, including any injury, damage, or loss resulting from purchased products and Website. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Scandibørn.

Privacy Policy

In all actions relating to your Order and Personal Information, we shall comply with our obligations under the Data Protection Act 2018 and the UK GDPR. More details can be found on our Privacy Policy. To see a list of cookies that we use, their nature, purpose and related usage of your personal data on Scandibørn.co.uk see our Privacy Policy. We may record your calls for quality and training purposes.

Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Website and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Website or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

Errors, inaccuracies and omissions

Occasionally there may be information on or in the Website that contain typographical errors, inaccuracies or omissions that may relate to the Product Description, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Description of Products

Products are sold subject to the Product Description which includes any additional Special Conditions relating to that Product including, without limitation, terms and conditions relating to estimated delivery dates and times, warranties, after-sales service and guarantees.

We have made every effort to provide an accurate representation of our Products on our Website including, but not limited to, details, descriptions and prices. We do not warrant that the appearance or quality of any products or Website purchased by you will meet your expectations or be the same as depicted or rendered on our Website. Please note that colours or appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

The Product information including the Product Description and price may not always reflect the exact position at the moment of placing an Order. The price of a Product is confirmed at the point your order is accepted in accordance with our Order acceptance policy. All descriptions of Products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Orders

When you place an Order, you are making an offer to purchase. Scandibørn reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Scandibørn confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Scandibørn may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

Contracts

We shall assign an order number to the Order and inform you of it in the order confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

When your Order is dispatched from our warehouse we will send you a confirmation email that your Product(s) have been dispatched. If a Product is being delivered directly from our Brand Partner you may also receive a dispatch confirmation email from them.

The order acceptance by us and completion of the contract between you and us takes place on dispatch of the Product(s) ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the CRA.

We have the right to revise and amend these Terms from time to time without notice to you. Please ensure you are familiar with the up to date Terms prior to placing an Order. The applicable Terms are those that are in force at the time that you place your Order with us.

You represent and warrant that your Orders are for your own personal or household use and not for commercial resale or export, unless we have expressly agreed otherwise in writing.

Non acceptance of an Order

If an Order is not accepted it may be a result of one of the following reasons:

- The Product ordered is unavailable from stock

- Payment was not authorised or completed

- The identification of a pricing or Product Description error

- Breach of our Terms

Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013

This Legislation governs sales made at a distance (online/phone).

You are entitled to cancel your contract with us no more than 14 days after the day on which you receive the Products or Website.

Your right to return or cancel products does not apply to Products that are made to measure, personalised or made to order. This doesn't affect your statutory rights if Products are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the Products and take reasonable care of them.

To exercise the right to cancel, you must inform us in writing of your decision to cancel your contract by a clear written statement, including details of your name, address, email address and details of the order you wish to cancel and, where available, your phone number.

You can cancel by email hello@scandiborn.com or write to: The Kid Collective Ltd T/A Scandibørn, Unit L, Welland Business Park, Valley Way, Market Harborough, LE16 7PS.

If you decide to cancel, you should return the Products to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to Products to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied.

Please see our Refund Policy for further details.

Guarantees & Warranties

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents. Except as expressly stated by Scandibørn, the Website and all Products offered through the Website are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of the Website will be uninterrupted, timely, secure or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimer may not apply to you.

Delivery 

Delivery charges are applied at checkout. These charges are subject to change at any time prior to submission of your Order. In the event that you place multiple orders to the same address, you remain eligible for any postage charges incurred and we reserve the right to combine packages where appropriate.

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

A tracked postage service is always used. In the unlikely event that your parcel fails to reach you safely, we will refer to the GPS scanned service provided to identify where the parcel was delivered. We reserve the right for parcels to be left in a "safe place" by our shipping carriers. By choosing to order with us you are agreeing that your parcel may be left in a safe place should you not be home to receive your parcel. A safe place can be anything from outbuildings, back gardens, bins, porches and neighbours.

Intellectual property

Our Website, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Scandibørn, its affiliates or licensors and are protected by patent, copyright and other intellectual property laws.

These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Scandibørn or any third party. All rights not expressly granted herein are reserved by Scandibørn.

Prohibited Uses

You may access and use the Website for lawful purposes only. You may not access or use the Website, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Scandibørn, Shopify or users of the Website, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Website; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Termination

We may terminate this agreement or your access to the Website (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Limitation of liability

To the fullest extent permitted by law, in no circumstances will Scandibørn, our Partners, Directors, Officers, Employees, Affiliates, Agents, Contractors, Service Providers or Licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind including but not limited to lost profits, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Website, or for any Product procured using the Website, or for any other claim related in any way to your use of the Website or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or Product) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility.

In respect of any issues with a Product, our primary responsibility shall at all times be to repair or replace the Product, or otherwise to offer a refund or partial reduction in price in line with our Returns Policy here.g We will accept no further liability where we are able to adequately deal with the issue through our Returns Policy.

Except for the warranties expressly set out in these Terms we do not make any other warranties or representations with regard to the Products. To the extent that we are not prohibited from doing so by the laws of England and Wales we exclude all warranties which are implied into these Terms whether by legislation or otherwise.

Indemnification

You agree to indemnify, defend and hold harmless Scandibørn, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Website.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claims at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

Severance

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Waiver (entire agreement)

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Website constitutes the entire agreement and understanding between you and us and governs your use of the Website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Your statutory rights are not affected by these Terms & Conditions.

Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Law

These Terms and policies shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Changes to Terms

You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Website following the posting of any changes to these Terms constitutes acceptance of those changes.

Contact information

For any queries regarding our Terms, please contact us via email, phone, post hello@Scandibørn.com 

Our company details are:

The Kid Collective T/A Scandibørn Registered Office: Unit L, Welland Business Park, Valley Way, Market Harborough, LE16 7PS

• Company Registration Number: 07106033
• VAT Number: GB976663561

Promotional Terms

These Standard Promotional Terms apply to all offers, prize draws, and discounts (each a "Promotion") conducted by Scandibørn. By participating in any Promotion, you agree to be bound by these terms in addition to any specific terms provided for that Promotion.

Conflict of Terms

In the event of any inconsistency between these Standard Terms and the specific details of a particular Promotion (e.g., an advertisement or email), the specific Promotion details shall prevail.

Usage Rules

- One-Time Use: Unless otherwise stated, each offer or promotion is limited to one use per customer and per household.

- Non-Stacking: Promotions cannot be combined with other offers, discount codes, or "bundle" deals unless explicitly permitted.

- No Cash Value: Promotions are non-transferable, have no cash value, and cannot be redeemed for cash or credit.

- Expiration: An expiry date will be specified for a Promotion in the individual terms

Exclusions

Promotion exclusions will be stated in individual offer or promotion terms.

Order Cancellation & Returns

We reserve the right to cancel any order where a Promotion has been applied incorrectly, fraudulently, or due to a technical error.

If you return an item purchased with a Promotion, you will be refunded the amount paid (the discounted price), not the full retail value.

If a return causes the original order to fall below a "Minimum Spend" threshold, the discount value may be deducted from the refund.

Errors and Amendments

We reserve the right to:

- Withdraw, amend, or terminate any Promotion at any time without prior notice.

- Correct any printing or typographical errors in promotional materials.

- Refuse service to any customer suspected of "gaming" or abusing promotional systems.

Limitation of Liability

Scandibørn is not responsible for any technical failures, including network, hardware, or software errors, which may prevent a customer from participating in a Promotion.

Email Sign Up Offer

Customers who have signed up to Scandiborn's email marketing mailing list can enjoy £5 off their first purchase when they spend over £50 in a single transaction online at https://www.scandiborn.co.uk. Not available in conjunction with any other offer. To redeem the offer, enter the promotional code at the checkout. This offer may only be used once for one online transaction. We reserve the right to hold, void, cancel, suspend or amend this promotion at its sole discretion.