We are pleased to offer an extended returns policy on Christmas orders placed between the 1st to 21st December 2023 inclusive. For orders placed during this time, customers will be given up to 45 days from the date the order was placed to return any unwanted, undamaged goods, in their original packaging. Exclusions apply - please read our full returns policy for further details.
How do I return an Item?
Of course, we hope that you really love our products. However, we understand that there may be times when you need to return an order to us.
If you’re unhappy with your purchase, or it’s simply not right for you, then we are happy to offer a ‘no quibble’ returns policy for any unwanted good/s purchased from us in the last 30 days (from date of delivery) for a full refund. If your goods were delivered in instalments, your 30 days starts after the delivery of the final instalment.
The delivery cost is covered by you, the customer.
Please keep the item in its original condition until you have decided whether you wish to keep it or not.
There are a few exclusions under our unwanted returns policy to make you aware of.
Please note that we are unable to accept returns for any of the following:
- Faulty goods that you were made aware of at the time of order
- Goods damaged by attempts to repair them
- Any furniture products unless they are faulty
- Bespoke, personalised or perishable goods
- Products that have been fitted with a tamper seal or a hygiene seal, or cannot be resold for hygienic reasons
Start Your Return
Returning an item to us is as easy as 1,2,3. Click on the link to use our simple online returns portal.
We’ll pop you an email as soon as your return has been processed. Please allow up to 14 days from the date of email confirmation for your refund to clear from your method of payment.
As we work with a number of small, independent brands who supply products directly, sometimes items may need to be sent back to the supplier, rather than to us. Don’t worry, we will advise you of this during the returns process, once you have initiated your return.
How do I exchange an item?
You can exchange any unwanted items, hassle free, within 30 days from the date of dispatch. To request an exchange, please get in touch with us at: firstname.lastname@example.org and we will do the rest.
I’ve received a damaged or faulty item
Quality is our top priority so we’re really sorry if you’ve received a faulty or damaged item. We want to put this right for you as quickly and easily as possible. Simply complete and submit our damaged/faulty product form and we will get right on it.
This Returns Policy forms part of our General Terms of Service.