Extended Christmas returns policy
We’ve extended our usual returns policy just for the festive season. Any gift bought between 1st November 2024 and 24 December 2024 can be returned up until 22 January 2025.
All other terms and conditions apply. This doesn’t affect your statutory rights.
How do I return an Item?
Of course, we hope that you really love our products. However, we understand that there may be times when you need to return an order to us.
If you’re unhappy with your purchase, or it’s simply not right for you, then we are happy to offer a ‘no quibble’ returns policy for any unwanted good/s purchased from us in the last 30 days (from date of delivery) for a full refund. If your goods were delivered in instalments, your 30 days starts after the delivery of the final instalment.
The delivery cost is covered by you, the customer.
Please keep the item in its original condition until you have decided whether you wish to keep it or not.
Exclusions
There are a few exclusions under our unwanted returns policy to make you aware of.
Please note that we are unable to accept returns for any of the following:
- Faulty goods that you were made aware of at the time of order
- Goods damaged by attempts to repair them
- Any furniture products unless they are faulty
- Bespoke, personalised or perishable goods
- Products that have been fitted with a tamper seal or a hygiene seal, or cannot be resold for hygienic reasons
Start Your Return
Returning an item to us is as easy as 1,2,3. Click on the link to use our simple online returns portal.
We’ll pop you an email as soon as your return has been processed. Please allow up to 14 days from the date of email confirmation for your refund to clear from your method of payment.
As we work with a number of small, independent brands who supply products directly, sometimes items may need to be sent back to the supplier, rather than to us. Don’t worry, we will advise you of this during the returns process, once you have initiated your return.
I’ve received a damaged or faulty item
Quality is our top priority so we’re really sorry if you’ve received a faulty or damaged item. We want to put this right for you as quickly and easily as possible. Simply complete and submit our damaged/faulty product form and we will get right on it.
Any damages or defects on furniture items delivered via our 2 Man Delivery Service must be reported within 3 days.
This Returns Policy forms part of our General Terms of Service.
