We want you to love your Scandibørn products as much as we do, but we understand that sometimes a product does not quite fit the bill.
We are happy to accept returns within 14 days of receipt so long as the goods are unused, in their original packaging and in fully resalable condition.
I would like to return an item, what should I do?
We know that our customers often like to exchange for a different product(s), this is why offer FREE exchanges. If you would like to exchange your product(s) for another product(s) OR for store credit please contact us via our contact form HERE and we will organise for a free shipping label to be emailed across to you.
If you would like a refund for your product(s) please follow the instructions below
- Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.
- We always advise recorded delivery via your local post office or myhermes. Please note Scandibørn can not be held responsible for returned items that are lost or damaged in the post.
- Please print and include this form or if you don't have a printer please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed.
- Please submit your return request via our Returns Portal HERE
My item is faulty or damaged, what should I do?
- If you receive any faulty items, please contact us immediately via our contact form HERE.
- We may ask you to send a photograph of the damage. We will send you a replacement if available, otherwise a refund will be issued.
SALE ITEMS: Please note we do not accept returns on items bought in sale periods (Boxing day / January sales etc) unless there is a manufacturers fault with the item. This does not affect your consumer rights.
FURNITURE: Please note we can not accept returns on furniture items unless they are faulty. If there are any issues please contact us in writing at firstname.lastname@example.org.
SPECIAL ORDERS/CUSTOMISED: These products are non-refundable unless there is a fault with the product.
- EXCHANGES: Scandibørn offers complimentary exchanges on products. If you have used this complimentary service and then would like a refund shipping costs will be deducted from your refund up to the value of £15 (depending on the item exchanged).
Black Friday Returns
Applicable to all items bought between 12am on 22 November 2018 and 11.59pm on 25 November 2018 and subject to the 'Black Friday' discount.
Please note, returned discount items bought on Black Friday weekend will be exchanged for a store credit note. Where store credit is accepted Scandibørn will provide a postage label for free shipping.
Where a cash refund is requested the customer will be responsible for the full cost of returning the item.
Where an item is deemed faulty Scandibørn’s standard returns policy will apply.