Returns Policy
🎄 Extended Christmas Returns 🎄
We’ve extended our returns policy for the festive season. Any gift bought between 1st November 2025 and 24 December 2025 can be returned up until 21 January 2026. Sale items remain subject to our standard returns policy. All other terms and conditions apply. This doesn’t affect your statutory rights.
How do I return an item?
Returns can be processed via our quick and easy returns portal. For your convenience we offer a wide range of options including drop off to In Post lockers. Unless the goods have been declared damaged or confirmed faulty you will be responsible for the cost of return delivery charges. Please make sure that all items are unused and in their original packaging.
We recommend that you package your return appropriately in a box with sufficient packaging, we are not liable for any loass or damage that occur during return transit. Don't forget to include your name and order number in your parcel.
Returns Policy
You can return unwanted items for a refund up to 30 days from the date of delivery. If your items were delivered in multiple shipments your 30 days starts after the delivery of the final item(s).
Items must be unused and in their original condition and packaging. Unfortunately we would be unable to offer a refund or credit if the item cannot be resealed or due to hygiene or safety reasons.
As we work with a number of small, independent brands who supply products directly, sometimes items may need to be sent back to the supplier, rather than to us. We will advise you of this during the returns process, once you have initiated your return.
Exclusions
Please note that we are unable to accept returns for any of the following:
- Faulty goods that you were made aware of at the time of order
- Goods damaged by an attempt to repair them
- Bespoke, made to order, personalised or perishable goods
- Products that have been fitted with a tamper or hygiene seal, or cannot be resold for hygiene reasons.
Faulty or damaged items
Quality is our top priority so we’re really sorry if you’ve received a faulty or damaged item. We want to put this right for you as quickly and easily as possible. You will still need to process your return through our returns portal. You will need to upload a photo/explanation of the fault, we will approve this within 2 working days and then you will receive a QR code via email to return the item immediately. Our Customer Care Team may contact you if any further details are required.
Faulty or damaged furniture
All damages or faults on furniture delivered via our 2 Man Delivery Service must be reported within 3 days using our damaged/faulty product form.
Exchanges
Unfortunately we are unable to offer exchanges. If you would like to swap your item for something else you will need to return the original item and re-order the item(s) you wanted.
Order Cancellation
Unfortunately we are unable to offer order cancellations.
This Returns Policy forms part of our general Terms of Service.
If you can't find the answers you're looking for? We're here to help. You can contact our Customer Support Team via Live Chat Monday to Friday 9am - 4pm or via the form below: