How long will it take for me to receive my order?
Our standard delivery time is between 3-5 working days. We also offer Express Shipping (1-2 working days) and Next Day shipping options.
All orders placed before Midday will be dispatched the same day. All orders placed after Midday will be dispatched the next working day.
Please note for some larger furniture and playtime items, the delivery information on the product page will state delivery time from ordering.
Who are our Couriers?
We use Royal Mail and Parcelforce tracked delivery, you can track your order via the link in your confirmation email.
I am purchasing from outside of the UK, what do I need to know?
We offer free delivery to most European countries on orders over £150 and all European countries for orders over £250.
We use a tracked courier service for international deliveries, standard delivery times are
Europe >> 3-5 working days
Rest of the World >> 5-10 working days.
Any applicable customs charges, import duties and taxes are to be paid by the customer. Our estimated delivery times above do not account for any potential delays due to customs.
There are a few countries that we don't routinely ship to, if you find we do not ship to your country at checkout, then please contact us here and we can give you a shipping quote.
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us in writing at email@example.com. Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.
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