We want you to love your Scandibørn products as much as we do, but we understand that sometimes a product does not quite fit the bill.
- We know that our customers often like to exchange for a different product(s), this is why offer FREE exchanges.
- If you would like to exchange your product(s) for another product(s) OR for store credit please contact us via our contact form and we will organise for a free shipping label to be emailed across to you for a drop off or collection.
- We are happy to accept returns for exchange within 14 days of receipt, we know life gets busy so if it’s been a bit longer just contact us and we’ll do our best to help.
- We are happy to accept returns for refund within 14 days of receipt, providing we receive the returned item(s) unused and in their original packaging we can offer you a full refund.
- Please submit your return request via our Returns Portal HERE .
- Please include your returns slip which can be printed HERE.
- Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.
- Sale Items: We do not accept returns on items bought in sale periods (Black Friday, Boxing day / January sales etc) unless there is a manufacturers fault with the item. This does not affect your consumer rights.
- Furniture: We can not accept returns on furniture items unless they are faulty. If there are any issues please contact us in writing at firstname.lastname@example.org.
- Special/Customised orders: These products are non-refundable unless there is a fault with the product.